C) Which of your ideas are mentioned below? Range the skills according to their importance. Is there anything you would add to this list?
Unit Interpersonal Skills
Lead in
* What is the most important in human relations?
* What do you think of the following saying:
"When you GIVE more than you TAKE, you'll always RECEIVE more than you GIVE."
Ex. 1a).Read the text Interpersonal skills. Answer the questions using the words in bold. Give Russian equivalents to these words/expressions.
What are interpersonal skills? They are characteristic traits that a person uses to interact with other people. They include body language such as behavior and postureand a knack for listening and understanding. Communicating with a constructive and respectful tone of voice is an interpersonal skill critical to making a favourable impression.
What are interpersonal skills? They are themeans of how we interact and respond with othersthroughout our day, using what some refer to as communication or people skills. Mastering the use of interpersonal skills can influence both professional and personal lives for some people.
Accomplished users of interpersonal skills, use them to achieve certain effects or results in formal and informal socialcircumstances. For business environments these skills may increase productivity with anencouraging approachof communications, which should be clearly administered with specific objectives. In personal settings where emotions are generally involved, the tone used can manage and control the sensitivity that is usually involved with feelings.
* Interpersonal skills are also sometimes referred to as soft skills or people skills.
* How can interpersonal skills be defined? What do they include?
* Why are interpersonal skills important?
B) Decide on 3-5 examples of interpersonal skills you think are the most important in people’s lives and that you would like to acquire.
For instance:I believe that for successful human interaction it is essential to be able to ……………. .
c) Which of your ideas are mentioned below? Range the skills according to their importance. Is there anything you would add to this list?
Interpersonal skills are particular types of communication skills and include (five only required):
(i) Building a rapport or a sense of ‘being in tune with’ another person, which draws them into a relationship.
(ii) Building trust and respect, so that the relationship is maintained and co-operation facilitated.
(iii) Managing conflict in such a way that the relationship is preserved.
(iv) Persuading or influencing another person to do what you want them to do or to share your beliefs.
(v) Negotiating or bargaining in order to reach mutually acceptable or compromise solutions to problems.
(vi) Communicating assertively, so that you uphold your rights and get your needs met – without violating the rights or ignoring the needs of others.
(vii) Communicating informally, so that you give (and receive) relevant and timelyinformation.
(viii) Communicating supportively, so that you encourage the other person and gain their commitment.
1d) Vocabulary: write down the verbs that collocate with the word ‘relation(s)’.
1e) Match the definitions to the words in bold from ex 1.:
* during the whole period of time of smth;
* in or into every part of smth;
* to discuss prices, conditions, etc. with smb in order to reach an agreement that is acceptable;
* a tendency to be easily offended or upset by smth;
* closely connected with the subject you are discussing or the situation you are thinking about; having ideas that are valuable and useful to people in their lives and work;
* very good at a particular thing; having a lot of skills;
* expressing opinions or desires strongly and with confidence, so that people take notice;
* a special skill or ability that you have naturally or can learn;
* happening at exactly the right time;
* the ability to understand other people’s feelings;
* a friendly relationship in which people understand each other very well;
* giving a lot of time or attention to smb/smth
1f) match the words from the two columns to make collocations. Be ready to translate them into Russian:
| body compromise encouraging favourable mutually to share violating communicate | acceptable approach impression language one’s beliefs solutions the rights supportively |
1g) Find synonyms to the following words from the words in bold from Ex 1.:
to communicate
quality
handle
essential
ways
answer
be in harmony with
encouraged
to retainpreserved/kept