Company Profile
Supply Chain Output KPIs
Procurement & Supplier Management KPIs
· Number of suppliers managed / purchasing FTE
· Supplier in full
· Supplier on time
· Supplier rejections
· Average variable cost of placing order with supplier
· Cost of purchasing as % of gross sales
· Total procured spend as % total business costs
· Account payable days
Inventory Management & Forecasting
· Number of SKUs / Line Items
· Stock turn over - finished goods
· Stock turn over - raw materials
· Level of accuracy in Catalogue
· Stock available at customers first request
· Sales Forecasting Accuracy by SKU and volume
· Inventory obsolescence
· Inventory management cost as % of gross sales
· Inventory holding costs (IHC) as % of gross sales
· Interest charge for IHC
· Inventory holding costs (IHC) as % of inventory value
· Average inventory value
· Raw material days (if relevant)
· Work in progress days (if relevant)
· Finished goods days
Warehouse / DC KPIs
· Number of order processed in DC per day / FTE
· Time product availability for sales after receipted
· Order picking accuracy rate
· Service level - DIFOT (delivery in full on time)
· Inventory items incorrectly located
· Inventory items with incorrect stock balances
· Warehouse shrinkage
· Total warehouse time lost per person thru injury
· How many times is product handled
· Picking productivity by pickers and all staff
· Inventory accuracy rate at Item level
· Average lead time in DC
· Number of DC in network
· DC / Warehousing cost as % of gross sales or GP
Transport KPIs
· Number of customers order despatched per day / FTE
· How often are trucks fully loaded
· Amount of backloading
· On time deliveries
· Total Cost as a % of gross sales or GP
Customer Service KPIs
· Number of customers order processed per day / FTE
· Average lead time for all orders
· Order entry accuracy
· Delivered in full to customer - by case / unit
· Delivered in full to customer - by line / SKU
· Delivered in full to customer - by order
· Delivered on time to customer
· Time window that defines on time
· In full - on 1st request or negotiated or std?
· Percentage of customer claims
· Product returns
· Product Damage
· Invoice accuracy
· Customer Service Cost as a % of gross sales or GP
· Accounts receivable days
· Retrieval of signed PODs
· Stock Outs
Supply Chain KPIs
· Total logistics cost as % of gross sales or GP
· Cost / Order despatched
· Cost / Line despatched
· Cash Cycle
· Logistics Cost / Customer
· Cost as a % of COGS
· Gross Profit
· Cost as a % of Gross Profit
Production KPI's
· Production adherence to plan weekly
Supply Chain Management Input KPIs
Company Profile
· Sales