Company Profile

Supply Chain Output KPIs

Procurement & Supplier Management KPIs

· Number of suppliers managed / purchasing FTE

· Supplier in full

· Supplier on time

· Supplier rejections

· Average variable cost of placing order with supplier

· Cost of purchasing as % of gross sales

· Total procured spend as % total business costs

· Account payable days

 

Inventory Management & Forecasting

· Number of SKUs / Line Items

· Stock turn over - finished goods

· Stock turn over - raw materials

· Level of accuracy in Catalogue

· Stock available at customers first request

· Sales Forecasting Accuracy by SKU and volume

· Inventory obsolescence

· Inventory management cost as % of gross sales

· Inventory holding costs (IHC) as % of gross sales

· Interest charge for IHC

· Inventory holding costs (IHC) as % of inventory value

· Average inventory value

· Raw material days (if relevant)

· Work in progress days (if relevant)

· Finished goods days

Warehouse / DC KPIs

· Number of order processed in DC per day / FTE

· Time product availability for sales after receipted

· Order picking accuracy rate

· Service level - DIFOT (delivery in full on time)

· Inventory items incorrectly located

· Inventory items with incorrect stock balances

· Warehouse shrinkage

· Total warehouse time lost per person thru injury

· How many times is product handled

· Picking productivity by pickers and all staff

· Inventory accuracy rate at Item level

· Average lead time in DC

· Number of DC in network

· DC / Warehousing cost as % of gross sales or GP

Transport KPIs

· Number of customers order despatched per day / FTE

· How often are trucks fully loaded

· Amount of backloading

· On time deliveries

· Total Cost as a % of gross sales or GP

Customer Service KPIs

· Number of customers order processed per day / FTE

· Average lead time for all orders

· Order entry accuracy

· Delivered in full to customer - by case / unit

· Delivered in full to customer - by line / SKU

· Delivered in full to customer - by order

· Delivered on time to customer

· Time window that defines on time

· In full - on 1st request or negotiated or std?

· Percentage of customer claims

· Product returns

· Product Damage

· Invoice accuracy

· Customer Service Cost as a % of gross sales or GP

· Accounts receivable days

· Retrieval of signed PODs

· Stock Outs

Supply Chain KPIs

· Total logistics cost as % of gross sales or GP

· Cost / Order despatched

· Cost / Line despatched

· Cash Cycle

· Logistics Cost / Customer

· Cost as a % of COGS

· Gross Profit

· Cost as a % of Gross Profit

Production KPI's

· Production adherence to plan weekly

Supply Chain Management Input KPIs

 

Company Profile

· Sales