Read the letter

Dear Sirs,

I am writing to you to complain about the mobile I bought from your online store on 23 November. I have been a loyal customer of yours for the last 4 years and have successfully made many purchases over the years. Unfortunately, however, this time I am dissatisfied with the service you have provided.

The mobile telephone I ordered was the latest smart phone, the Samsung Android SA23. My reasons for choosing this model was that you advertised it on your website as having the new Swype texting system and complete social network support. Unfortunately, neither of these functions work properly. When I try to write a text message, the system either crashes or switches into Chinese and does not recognise the words. Likewise, the telephone does not have the advertised complete social network support, as I am unable to upload photographs to Twitter and Facebook.

For these reasons, I would ask you either to refund the purchase price in full or send me a replacement handset. I look forward to your immediate response.

Yours faithfully

 

 

An application

You are looking for part-time employment.

Write a letter to an employment agency. In your letter

• introduce yourself
• explain what type of work you are looking for
• say what experience and skills you have

You should write at least 150 words.

You do NOT need to write your own address.

Begin your letter as follows:

Dear __________

 

 

Band score 8 in writing – grammatical accuracy