Apologising
| We must apologise for … / We apologise for … / We are extremely sorry for … |
Notes: – Use the ‘-ing’ form after these phrases. e.g. We are extremely sorry for losing your order.
– You can also say ‘We are extremely sorry that …’ e.g. We are extremely sorry that we lost your order.
Usually, it is polite to give the reason for the problem and then apologise again at the end of a letter.
| Please accept our apologies once again. |
| We hope that this has not caused you any inconvenience. |
| With apologies once again. |
You have been passed these letters. What would you write in reply? (Apologise and give a reason.)
| Dear Sir I am writing in connection with your advertisement in the Daily Observer newspaper for a post as shop assistant. Please could you send me the application forms. Yours faithfully | |||
| Mrs. R. Smith | |||
| I found this letter in Peter Brown’s desk. (He is away ill). It was sent 6wo weeks ago! ICM | |||
| Wainman (Printers) Ltd | |||
| Dear Sirs Order 285 I am writing with reference to the above order for stationery. It is now three months since we delivered the goods to you. We would be grateful if you could send us your payment without delay. Yours faithfully | |||
| H. Wainman | |||
| H. Wainman | |||
| We sent them a cheque 2 months ago but we sent it to the wrong address! ICM | |||
| Owners: H Wainman and N. Lollerwicz | |||
Construcciones Jimenez writes to Haga Verktyg again
Constucciones Jimenez wanted some more information from Haga Verktyg so they wrote again.
What exactly did Sr. Muňoz want to know?
| Construcciones Jimenez | |
| Dear Mr. Stenlund Order 2886 We have received your letter of 18 May 2010, concerning the above order for 5 Kraftborr drills. We were pleased to hear that you will ship the drills immediately. We would appreciate it, however, if you could give us some further details about the delivery of the goods. In particular, we would like to know the name of the ship that you are using, the departure date from Sweden and the expected arrival date in Spain. We look forward to hearing from you. Yours sincerely | |
| Jose Munoz | |
| Jose Muňoz | |
| Manager |