French terms used to describe kitchen and restaurant staff
chef de cuisine (=«head of the kitchen»)
sous chef (= «under chef»; deputy to the chef de cuisine)
chef de parties (responsible for a kitchen department, e.g. vsssal
preparation)
cornmis chef (=junior cook)
maitre d'hotel (=head waiter)
chef de rangs (=skilled station waiter)
cornmis de rangs (=assistant waiter)
8 Ви, як працівник іноземної туристичної фірми пропонуєте потенційному клієнту 5-денний тур по Англії, Німеччині, Франції, Швейцарії. Надайте детальну інформацію про даний тур.
I am a manager of tour firm. And I want to propose you a tour to England, France and Germany for 5 day.
1 day- Departure from Lviv by bus. Arriving to Berlin, accommodating in hotel.
2-day- Excursion to the downtown. You can see Berlin wall, old churches and monasteries. Departure from Berlin.
3-day- Arriving to Paris. Excursion around the city. The famous places of interest are Louvre, Egyptian obelisk in the Place de la Concorde, Eiffel Tower and others.
Departure from Paris
4-day- Arriving to London. You can see Houses of Parliament or Westminster Palace, Tower of London, The Collegiate Church of St Peter, Westminster and other interesting place.
Tourists stay at hotel.
5-day- Depature from London.
9 Група іноземних туристів, які мешкають у Вашому готелі хоче здійснити екскурсію до Трускавця на три дні. До вас звернувся керівник групи з проханням надати йому інформацію щодо організації екскурсії і проживання туристів.
I am a hotel reception. We have a group of foreign tourists staying in our hotel. We can offer them a tour to Truskavets. Our comfortable bus with our guide will take you to Truskavets. There you will be able to stay at Truskavchanka. It is a 3-star hotel with different facilities. There are 20 modern single and double rooms and apartments. Each room has a private bathroom, air conditioning, remote controlled colour TV with various cable channels and telephone.
The restaurant complex “Truskavka” (restaurant, cafeteria, billiard hall) is located on the ground floor. This restaurant offers great cuisines from around the world.
Your tourist rout will consist of the following places of interest:
First of all you can visit curative springs of Truskavets where you will have a splendid opportunity of tasting healing water. Also there will be an excursion to the Yuzya fountain. It’s healthy water helps people to be young. The excursion will go through the park, where you can see many different historical places and monuments, for example a big egg standing on a hand.
On the second day our guide will show you the most luxurious Rixos hotel where you can have lunch and than visit dance club.
On the third day you will have an excursion to museums. For example: the museum of religion, Myhailo Bilas museum, which is situated in the ancient building. You’ll see it’s downtown, a lot of old buildings of historical and architectural value and where all the works of the craftsman are gathered.
On the next day tourists can visit Winter Garden which is situated on the territory of Southern sanatorium. More than 50 kind of rare plants are grown there. There you can see beautiful palm-trees, lilac-trees and lily flowers, roses, bush cactuses and tea tree. There are many shops with wonderful souvenirs which you can buy for your friends and relatives.
10 Ви - працівник туристичної фірми "Магеллан". Іноземна фірма звернулась до Вас з проханням скласти програму тижневого перебування групи туристів в м.Львові. Складіть програму перебування іноземною мовою.
I have a group of tourist who want to spend 7 days in Lviv. The program of their stay will be the following:
1. The first day the tourists will spend timevisiting museums and galleries, taking pictures of the downtown of Lviv (Rynok Square, black house, City Council – Ratusha, Solomia Krushelnilska State Opera and Ballet Theatre).
2. On the second day our guide will take them to Lviv ancient churches and monasteries (Cathedral, St. Andrew Church of the Bernadine Monastery, Dominican churches and monasteries, St. Nicolas Church, Uspenska and St. Uri Churches).
3. On the next day they will visit Theatre of M. Zankovetska. The performance starts at 7 p.m. Before the performance we will organise for the tourists an excursion around historical sites in Lviv.
4. On the fourth day of their stay we offer them an excursion to old Lviv cafes in, such as Golden Dukat and others. In the afternoon a visit to Lychakiv cemetery is planned.
5. On the fifth day they will have an opportunity to visit castles around Lviv, such as Oleskiy, Zolochivskiy and Pidgoretskiy.
6. On the sixth day they will go to the cinema palace, to see Aurora film. It pictures one of the biggest troubles which happened to Ukrainian people. We offer a dinner in Praga restaurant.
7. On the last day of their stay the tourists will have free time for shopping. They may go to Vernasage – the art market of souvenirs and presents!!
11.Поясніть іноземному партнеру про класифікацію готелів за категоріями (за зірками) та коротко охарактеризуйте їх у вашому місті.
The classifications of hotels is based on complex of demand to: number and quality of the offered services and the level of service. Number of stars is increasing with the improvement of the quality level of service.
There are many classifications of hotels. One of them - the classification of hotel by the Automobile Associations (AA) is often regarded as an accepted mark of quality in all classifications from the simplest inn to the most luxurious hotel.
The AA star classifications indicate:
One-star hotels and innsaregenerally of small size with acceptable facilities and furnishings. All bedrooms are with hot and cold water: bath and lavatory arrangement. Meals are provided for the residents but their availability to non-residents may be limited.
Two-star hotels offer a higher standard of accommodation and some private bathrooms or showers. A wider choice of food is provided but the availability of meals to non-residents may be limited.
Three-star hotels are hotels with spacious accommodation with a large number of bedrooms with private bathrooms or showers. Fuller meal facilities are provided but luncheon and weekend service to non-residents may be restricted.
Four-star hotelsoffer a high standard of comfort and service with the majority of bedrooms providing private bathrooms or showers. They usually offer a wide range of extra services.
Five-star hotelsare luxury hotels offering the highest international standard.
In Lviv there are two-, three- and four-star hotels.
PTwo-star hotels in Lviv are Vlasta, Tustan and others. They offer single and double rooms for guests with the private bathrooms or showers.
Three-star hotels in Lviv are Hetman, Eney, George and other. They offer a large number of rooms from the single rooms to the luxury rooms with the private bathrooms and showers.
The best four-star hotels in Lviv are Leopolis, Opera, Suputnyk, and Grand hotel. They provide a high standard of extra services and catering, offering a variety of rooms from single rooms to the King Danylo Apartment.
12. До вашої тур-фірми звернувся іноземний турист, який просить Вас організувати для нього екскурсію Вашим містом. Складіть іноземною мовою маршрут екскурсії.
The program of the stay of tourist will include the following places interest:
First, we offer him to visit Theatre of M. Zankovetska. The performance starts at 7 p.m. The Theatre of M. Zankovetska is one of the most popular theatres. Tourists may see different performances and enjoy their time.
The tourist may spend time visiting museums and galleries, taking pictures of the downtown of Lviv. In the course of these visits they may go to Lviv Art Gallery which may be called home to a unique collection of fine arts; Shevchenko Grove has a collection of exceptionally beautiful wooden houses and churches from the past centuries; the museum of Ethnography and Folk Art – this is one of the most specialized ethnographical museums in Europe, housing the richest collection of Ukraine's folk art.
Our guide will also take the tourists to Lviv ancient churches and monasteries. Latin Cathedral, St. Georges Cathedral – these are objects of the utmost architectural value in Lviv. Armenian Cathedral is very interesting church too. At the end of the excursion we offer tourists to do shopping at the art market – Vernesage.
13 Ви адміністратор готелю. Надайте представнику з іноземної консалтингової фірми інформацію про роботу готельних служб.
I am a hotel administrator. I want to tell you about our hotel services. In our hotel there are the following services:
Room service:
Room service is a catering service in which food and drink are brought to a guests room in a hotel.
If you need anything – breakfast, lunch, sandwiches or champagne just ring the reception from the telephone at the side of your bed.
And if you want us to book theatre or concert tickets for you just ask.
Valet service:
If you have any items of clothing that need washing or dry-cleaninggive them to the chambermaid before 9 a.m for same-day service.
Valet parking:
Leave your car with a chauffeur who will park it in your reserved space. If it needs to be washed tell the person on duty.
Business facilities:
Documents can be typed or translated for you into the world’s major languages. Email and internet are available on request.
Beauty salon and hairdresser:
No need to book. Relax while you have your hair cut and your nails manicured.
Children facilities:
Leave your children with us in safety if you want a night out on the town by yourselves.
14У Ваш готель приїхали представники іноземної фірми. Ознайомте іноземних гостей з усіма службами Вашого готелю.
There are numerous extra services almost in each hotel. Some of them are
COLD DRINKS
On each floor there are automatic drink and ice dispensers. See corridor signs.
CREDIT CARDS
The hotel accepts Eurocard as well as American Express.
DEPARTURE
The rooms are at your disposal until 12 noon on the day of your departure. Should you require your room after that hour, kindly notify Reception before 10 a.m.
RES ТА UR.ANT
(Brasserie) On the ground floor. Open weekdays: 12 noon—1 a.m. Sundays 1 p.m. — 1 a.m. Set meals for . guests are: Breakfast: 7 a.m. —10.30 a.m. Lunch: 12 | noon—2 p.m. Dinner: 6.30 p.m.—S.30 p.m.
INFORMATION
The hotel performs numerous services for its guests. For instance, you can obtain travel, sight-seeing, theatre and cinema tickets through Information. Just lift your phone and ask for Information.
shoeshine SERVICE
There is a free shining machine on every floor. See
corridor signs
15 У Вашому готелі хоче зупинитися іноземний турист. Надайте йому ґрунтовну інформацію щодо номерів «люкс», «напів-Люкс» у Вашому готелі.
Suite and junior suite are the most expensive rooms in hotels. They may also be called deluxe and semi-deluxe rooms.
I can say that there is no big difference between the suite and semi-suite, both of them have guest area, working area and bedroom. A suite can include 3 rooms, kitchen, bedroom, guestroom, and simple meal to prepare, and the area can be a little bit bigger and the price also. Semi-suite can include guest and working area in one room, and there is no kitchen in this type of room. It is necessary that these types of room have private bath or shower.
The main difference between Suite and junior suite that the former is more luxurious. It is usually equipped with the remote control TV, direct–dial telephones, bathrobes, mini-bars, in–room safes and free Internet access.
16 Закордонний турист, мешкаючи у Вашому готелі, захотів здійснити екскурсію Вашим містом. Надайте йому інформацію щодо турфірм і порадьте, які місця варто відвідати.
Lviv is a beautiful city. This is a city, where the architecture of different epochs, styles and traditions of the East and the West has combined into a Unique architectural and cityscape, ensemble – Orthodox, Catholic and Judaic churches located in the narrow densely built-up blocks of the city and built in the Middle Ages and later coexist with modern buildings of the city.
The heart of Lviv is extremely elegant Market (“Rynok Square” ) the ensemble of which was formed in the 16th-18th centuries. Each of the 44 houses is unique and has its own legend, mystery or real story resembling a fairy tale behind. This is why the central part of the city was announced to be of historical and architectural value and was included into the Unescos world Heritage List.
The variety of all epoch styles beginning from the XIII century are expressed in Lviv architecture in our city you will find representation of the Middle Ages and the Renaissance epochs and classicism and modernism styles. Modern Lviv is not only the treasury of national ideas and cultural it is also a financial, education and cultural center of western Ukraine. More than 20 institutions higher education are located in our city.
Also you can visit the Opera House. Starting at the Opera Theatre, move south along the west side of the street, at the corner of Svobody avenue along the west side of the street you will find the museum of Ethnography and Applied Arts. Here’s your first shop for gift items to bring back home.
The museum itself has a rich collection of artefacts. Still on the west side of the street keep going south and you will find yourself at Mickiewicz square where you will see a monument to the writer Adam Mickiewicz. I can advise you a tour-firm which organizes the excursions in our native town it is called “Mandry” Rynok square,16. Also there are other tour-firms, for example: “Dana” Svobody,10, “Mist-tur” Schevchenka 30 , “Akord” B. Khmelnyckoho 6.
17. Підготуйте коротку інформацію згідно поданого ситуативного завдання: Ви – працівник туристської фірми “Супутник”. Для розрахунку туру ісландська фірма звернулась до Вас з проханням скласти програму перебування в м.Львові. Подайте інформацію іноземною мовою. Вихідні дані:
· Мета туру: екскурсійний
· Учасники туру: 12 чол.
· Туристський маршрут: Рейк’явік-Львів- Рейк’явік
· Перелік перебування: 3 дні – з 21.06 (09.00) по 23.06 (21.00)
· Проживання: готель “Жорж”***. Розміщення – стандарт
· Одномісний
· Харчування: сніданок (6 у.о.)
· Екскурсія: піша, 2 год.
I am an employee of a tourist firm “Suputnyk”. I have a group of 12 tourists from Island planning a trip to Lviv.
Our tourist firm can offer them a three day excursion tour. Hotel “Zhorzh” will offer them double or single rooms depending on their preferences. Their arrival is planned for the 21stof June 11 a.m. After a couple of tiring days on a bus from Reykjavik to Lviv they will have to take rest in rooms in the first part of the day.
On the arrival day a visit to Opera and Ballet Theatre is planned for the group of tourists. The performance starts at 7 p.m.
On the second day of their stay they may have a walking tour around Lviv. They will spend time visiting museums and galleries, taking pictures of the downtown of Lviv. They may visit Lviv State Art Gallery, Royal Arsenal, Historical Museum and Pharmacy Museum. Also they can go to the High Castle, from where they can see the whole city panorama, and a lot of other places.
On the third day our guide will take them to Lviv ancient churches and monasteries and tell them their stories. They may visit church of Castelites, Dominican Cathedral, st. Yuriys Cathedral and Bernadine Monastery.
Later on they will have time to buy presents and souvenirs for their friends and relatives.
18 Ви – адміністратор готелю. Вам телефонують з-закордону з метою забронювати один номер двомісний і три номери одномісні, але не дуже дорогі. Узгодьте час перебування гостей та дайте вичерпну інформацію щодо готелю.
- Black Perl Hotel. Reservations. Sonya Thomson speaking.
- Hello. I’d like to book a 1 double and 3 single rooms, please.
- Certainly. When would you like to come?
- On the eleventh of May for two nights.
- Ok! Very good. We have rooms with bath and shower.
- What’s the price difference? Because we want a not very expensive room.
- Oh, rooms with bath are more expensive. I would advise you a room with shower. It costs 120$ per night.
- Oh, we think we’ll take the rooms with shower then.
- Ok, I’ll reserve them for your name. Please, may I have your name?
- Yes, it’s Yura Lebedev.
- Ok.
- Oh, sorry, can you tell me some information about your hotel.
-Yes. Of course. The Black Perl Hotel is situated in the heart of the city, facing the Royal Castle and overlooking the Danube. Our hotel is not far from the business, commercial and entertainment areas. And it takes just 30 minutes to get to the international airport.
- It’s good. What about guest room facilities?
- We have 276 rooms and 16 suites (with the remote control TV, direct – dial telephones, bathrobes, minißbars and in – room safe in each) with 24 – hour room service.
Also, we have available great conferences and meeting facilities:
- meeting rooms.
- 10 business rooms equipped with computers, faxes, printers, photocopiers, projectors, microphones, e-mail.
- interpreters booths.
- Discount program for large groups.
- Oh, it’s so good, you have very good bussines facilities. What about restaurant or bar?
- Of course, we have exclusive restaurant featuring both international and national cuisine with live music and entertainment every evening.
- Thank you very much, you've given me all the information which I needed.
-Oh, thanks! We look forward to seeing you!
- Good. That’s all settled then? Good bye.
- Good bye.
19 Підготуйте коротку інформацію згідно поданого ситуативного завдання: Організатор “Міжнародного економічного форуму” хоче довідатись чи є у вашому готелі зал або приміщення для проведення конференції. Надайте відповідну інформацію.
Carrying out this task I’ll send a letter to the client in order to answer this request
Mr. N. A. Williams
Organizer of the International economic forum
33 Second Avenue
London, MA 340115
Dear Mr. Williams
Referring to Your fax-request, we inform You that in our hotel you will also find the whole range of services of high-tech business centre: a 10-person negotiation room and a 50-seat conference hall equipped with multimedia setting with a motorized screen and a remote-control station, as well as a with an individually equipped interpreter’s cabin. I hope these details provide you with the information you need. Looking forward to hearing from You.
With respect,
(signature)
Mary Green
(Reservation dept. manager)
20 Ви –адміністратор готелю. До вас із скаргою звернувся клієнт- іноземець, який не задоволений якістю прибирання його номеру. Заспокойте клієнта та вирішіть цю проблему.
There can be a lot of problems with the cleaning of hotel rooms :
1 . Pillows can be stained;
2 . Mattress can be bad;
3 . Shower curtain can be torn;
4 . The window stuck, tap dripping, one of the bed-lamps may be missing;
5 . Remote control can be not working & so on.
The quality of the guest’s hotel experience frequently depends on the consistency with which hotel standards of service are applied. Guests whose complaints were resolved satisfactorily will be willing to return back to the hotel. Proficiency in handling their complaints results in greater guest satisfaction and loyalty.
Firs of all, the manager should apologise for the mistake or drawback, then he should suggest the way of solving the problem. As a compensation it would be good to offer the guests some bonus, for example, free child food in their restaurant, or smth. else. The hotel manager needs to do everything very fast - he should delegate this problem for fixing to the maintenance or housekeeping departments.
SKILLS & KNOWLEDGE necessary for efficient handling of complaints):
- Being consistent, pleasant and polite;
- Dealing with complaints tactfully, calmly, and politely;
- Handling unexpected situations calmly;
- being able to relate to a wide variety of people;
- Teamwork;
- accurate record-keeping;
1. 21. У Вашому готелі будуть проживати учасники “Міжнародного економічного форуму”. Організатори мають намір провести фуршет після форуму. Надайте клієнтам необхідну інформацію щодо ресторану готелю.
The organizers of Economic International Forum asked me to organize buffet-table after this forum.
We offer You a restaurant for 200 people and cafй-bar for 50 people. The range of food service found in hotels and restaurants today is extensive. Our hotel offers the highest grade of service with a full a la carte menu. It includes dishes served by the waiter from a trolley in the cleaning room, and is known as gueridon service.
The gueridon waiter must always be skilled, for he also has to carry out procedures such as filleting, carving and cooking special dishes at the table.
The second, less complicated, type of service is silver service where the menu can be either a la carte or table d’hote. In this type of service, the food is prepared in the kitchen and then put on to silver flats and presented to the guests in the dining room.
A third form of table service, used mainly with a table d’hote menu, is plate service. Here, the waiter serves the meal already plated on the hot plates and only has to place it in front of the guest and make sure that the correct cover is laid and the necessary accompaniments are on the table.
22. До Вас зателефонували з закордону щоб замовити номер-люкс для оперного співака, який приїжджає із своєю сольною програмою з Чикаго на три дні до вашого міста. Опишіть «люкс» Вашого готелю і надайте інформацію про ціну номеру–люкс .
A suite has guest area, working area and bedroom. A suite can include 3 rooms, bedroom, guestroom, kitchen to prepare simple meal, and the area can be a little bit bigger and the price also. The best choice for an opera singer is to stay in Opera hotel. It offers 51 comfortable rooms to its guests. Among those are five Suites, ten Junior Suites, 10 de luxe rooms named after famous Ukrainian opera singers of the beginning of the last century and such worldwide stars as Mozart, Wagner, Patastini.
The suites are equipped with sound-proofing windows decorated with elegant curtains, a tender carpet cover, round-the-clock individual supply of purified water and power, conditioning and ventilation systems, international and intercity telephone communication, a refrigerator with mini-bar, cable and satellite television with the option of choosing individual programs, and room service.
23. Ви адміністратор 4-ох зіркового готелю Надайте інформацію партнеру з-закордону які додаткові послуги надає ваш готель.
Four-star hotelsoffer a high standard of comfort and service with the majority of bedrooms providing private bathrooms or showers. They usually offer a wide range of extra services.
As an example, I would like to describe extra services in the four-star Opera Hotel ****
It offers 51 comfortable rooms to its guests. Among those are five Suites, ten Junior Suites, 10 de luxe rooms named after famous Ukrainian opera singers of the beginning of the last century and such worldwide stars as Mozart, Wagner, Patastini. All rooms (Suite, Junior suite, Double de luxe, Double standard, Single de luxe, Single standard) are equipped with sound-proofing windows decorated with elegant curtains, a tender carpet cover, round-the-clock individual supply of purified water and power, conditioning and ventilation systems, international and intercity telephone communication, a refrigerator with mini-bar, cable and satellite television with the option of choosing individual programs, and room service.
Traditional buffet breakfast will meet wishes of both connoisseurs of the European cuisine and passionate gourmets and inspire them for the whole day. The Hotel also has two restaurants, Opera and Panorama, that offer Mediterranean and Japanese creative cuisines.
In our hotel, you will also find an up-to-date conference hall equipped with multimedia setting with a motorized screen and a remote-control station, as well as a data-show and sealer at your service. We also offer a 4-language simultaneous interpretation system with an individually arranged interpreter's cabin and negotiation room next to the hall. In all these facilitates you may conduct seminars, presentations and international conferences at the highest possible level.
In Opera Hotel there is no beauty salon, and gym, but in other 4 stars hotel this facilities must be in strict order.
The other four-star hotel “Navariya Nova” is located not far from the ancient city of Besides comfortable accommodation and faultless it also offers the complex of additional services: transfer to the airport, railway– or bus station; keeping valuables (safely); laundry, ironing, guide-interpreter, car lease with a driver, minibus lease with a driver, attraction “Fort Apache”. Besides that, the hotel staff organizes and attend presentations, seminars, conferences; organize and attend banquets, drink receptions, parties; receive and send correspondence; book hotels; book airplane tickets; provide mail and messenger service.
24. Ви- адміністратор готелю. До вас звернувся клієнт-іноземець з проханням змінити номер,оскільки його не влаштовує розмір кімнати. Поясніть йому правила перепоселення в інший номер.
Welcome to the Grand hotel. If you are not satisfied with your room we can offer you a larger room with a partition separating the bedroom furnishings from the sitting area (Junior suite). The price of this room is higher because it's more comfortable. Thus you need to pay extra 35 euros. In order to change the room you should go through checkout procedure and after that you should fill in the guest's card again stating the type of room you are being accommodated in.
Your room number is 222. Here is your key. Your luggage will be delivered to your room several minutes later. Also a chambermaid will clean your room and change linens every day and if you have extra errands give them to the bell boy and he'll fulfil them.
I hope you will be satisfied with our hotel.
25. Ви – працівник туристичної фірми «Нью – Лоджик». Німецька фірма звернулась до Вас з проханням скласти програму одноденного перебування групи туристів в м. Львові. Складіть програму перебування іноземною мовою.
If the tourists arrive in the evening we will accommodate them in a hotel. Early in the morning they will have their breakfast. After that our guide will take you to Lviv ancient churches and monasteries (Roman Cathedral, St. Andrew Church of the Bernadine Monastery, Dominican churches and monasteries, St. Nicolas Church, Uspenska and St. Yuri Churches). Also the group may take pictures of the downtown of Lviv ( Rynok Square, black house, City Council – Ratusha, Opera and Ballet House). In the afternoon we will provide them with dinner after that we will take them along the old streets of the downtown, then they’ll have free time to buy souvenirs and presents at the art market “Vernisage”.
In the evening our company will transfer the tourists to their departure place.
26. Ви адміністратор готелю, до Вас зателефонували з-закордону щоб отримати інформацію про Ваш готель.
Готель „Дністер”***
Автостоянка
Кількість номерів
Ціна
Послуги передбачені готелем.
- Dnister Hotel. Reservations. Olha Kirichenko speaking.
- Hello. My name is George Risen. I am from Canada and I’d like to book a room, for the next week.
- Certainly. When would you like to come?
- On the eighth of January, for three nights.
- Ok! Very good.
- Oh, sorry, may you tell me some information about your hotel: facilities, rooms, restaurant.
- Yes. Of course. The Dnister Hotel is situated in the heart of the city, near the Opera and Ballet House. Our hotel is not far from the business, commercial and entertainment areas. And it takes just 40 minutes from the airport.
- It’s good. What about guest room facilities?
- We have 112 rooms and 15 suites (with the remote control TV, direct – dial telephones, bathrobes, mini-bars and in–room safe in each) with 24 – hour room service, 17 family rooms.
Also, we have available great conferences and meeting facilities:
- meeting rooms.
- 10 business rooms equipped with computers, faxes, printers, photocopiers, projectors, microphones, e-mail.
- meeting co-ordinator, interpreters.
- Discount program for big groups.
- Oh, it’s so good, you have very good business facilities. What about restaurant or bar?
- Of course, we have 3 A’la carte restaurant with Italian, Turkish and Ukrainian quisines. Also we have more bars: Lobby Bar, Disko Bar, Poll Bar.
- Thank you very much, you gave me all information that I needed.
- Oh, Thank! We look forward to seeing you!
- Good. That’s all settled then? Good bye.
- Good bye.
27. Туристи із закордону зарезервували номери у Вашому готелі прибули раніше, а їх номер звільниться лише через добу. Як Ви владнаєте цю ситуацію.
I am a hotel administrator. A group of tourists booked rooms at our hotel, but they arrived 1 day earlier than they were expected. The room will be vacant only 24 hours later.
I have 2 suggestions how to fix this problem. First, we may suggest them to be accommodated in the rooms which are free at that time. We have two free double rooms with bath. Walls and windows in the rooms have excellent sound proofing. These rooms also have air-conditioning, TV, telephone. Also there is a free suite with sitting room, bedroom, private bath and balcony. The suite also has TV, telephone, mini-bar, air-conditioning. If these rooms will not satisfy them we can find appropriate rooms at another hotel. The tourists can make their choice which suits them the best. But they will have to pay for transportation to the hotel themselves.
28. Ви адміністратор готелю, Вам зателефонували щоб отримати наступну інформацію. Приїздить група іноземному дітей (40 чоловік) на дитячий фестиваль. Як ви порекомендуєте розмістити дітей і яку кількість номерів слід забронювати.
There is some information you should know about passport application when you travel with children:
All children who are not already included on their parent’s valid ten – year passport will have to hold their own passport if they are to travel abroad. Children over 16 are required to hold their own passports.
Children already included on an existing passport may continue to travel with the passport holder until the child reaches 16, the passport expires or is submitted for amendment. Children cannot be readded to passport submitted for amendment.
29. Ви адміністратор готелю, Вам зателефонували щоб отримати наступну інформацію. Приїздить група іноземному дітей (40 чоловік) на дитячий фестиваль. Як ви порекомендуєте розмістити дітей і яку кількість номерів слід забронювати.
Our city is very big and popular. Many people come here to visit our museums, theatres and celebrate festivals and carnivals.
Hotel STAR is one of the best hotels in our city.
Many tourists come to visit our city from different place around the world and, of course, they choose the STAR hotel.
The STAR Hotel is located near the centre of the city, so it’s very convenient to live in it.
The roomsare very comfortable, light and spacious.
We offer tourists different types of rooms: double, triple and rooms for 4.
As a hotel administrator, I’ll give information in the following order.
First of all, I’ll ask about the period of the children's stay and then I'll check the dates on our hotel computer to see if any rooms are available during this period. Children Festivals are usually held within 3-4 day period in our city. Some children may come to take part in the festival and some may be only spectators. Children have to be accommodated conveniently and comfortably. The children group staying in our hotel consists of 40 children. To accommodate the children effectively it would be better to reserve 4 rooms for 4, 4 triple rooms and 6 double rooms.
The staff of the hotel is very friendly. Children will stay in safety and comfort in our hotel. Of course, children can use entertainment rooms to play different games or to listen to music. Besides, there is big and nice swimming pool, where children can spend their free time or relax.
I think the children will be satisfied with the festival and the level of service in our hotel.
We also offer free breakfasts for the groups of 30 and more.
30. Ви – працівник туристської фірми. Розкажіть іноземному клієнту про різницю 4-ри та 5-ти зіркового готелю.
There is no big difference between four and five star hotels. But some of the peculiarities I would like to emphasize.
A 4 star hotel offers high quality of service. In a 4-star hotel all rooms are with bathrooms. Different kinds of services and facilities are offered in this class hotels e.g. hair and beauty salon, fitness center, valet service, valet parking, business facilities.
Besides all other conveniences, 5-star hotels have room for playing different games and place for kids. Guest rooms offer cold and hot beverages are provided 24 hours. Swimming pool is only available in a five-star hotel. Chambermaid should change towels and linens every day. Also you can use services of secretary, stenographer, translator and messengers. Usually 5-star hotels have a landing lot for a helicopter and president rooms.
Розділ 3.