Прочитайте и письменно переведите текст «TYPES OF BUSINESS LETTERS»
When you have a complaint, you use a Claim Letter to relay this information in a professional and ethical manner to the person you have the problem with. The purpose of the claim letter is to convince the reader that you have a legitimate complaint that deserves a desired response.
T he more professional and written the claim letter is, the better the chance you have of receiving positive feedback in your favor. Consider this strategy when writing a claim letter:
· identify the product or service;
· explain the problem;
· propose a solution;
· end the letter respectfully.
The Order Letter is the most common form of business communication, and it is written for a manufacturer, wholesaler, or retailer.
When writing an order letter, include all the information the reader will need to identify the merchandise, such as:
- quantity;
- model number;
- dimensions;
- capacity;
- material;
- price.
The purpose of the Inquiry Letter is to obtain information from the reader.
If the reader is not expecting your letter, then it is more difficult. In this case, following these four guidelines will be helpful:
· state your purpose;
· list your questions or requested action;
· offer something in return to encourage action;
· follow up with a thank you note, e-mail, or phone call to the person who
· helped you with your request.
2. Ответьте письменно на следующие вопросы:
1. Whom is the order letter usually written for?
2. What is the purpose of the Inquiry letter?
3. What should you do if the reader is not expecting your letter?
Найдите в тексте предложения с глаголами в страдательном залоге, выпишите и письменно переведите их.
Найдите в тексте причастия 2 и причастия 1, определите их функцию в предложении и переведите предложения на русский язык.
Соедините два предложения в одно, используя слова “since”, “as”. Переведите на русский язык.
We must cancel the order. You cannot guarantee delivery before December, 15th.