Прочитайте и письменно переведите текст «TYPES OF BUSINESS LETTERS»

 

In an Adjustment Letter you respond to a claim letter and tell the customer how you plan to handle the situation. Regardless of what your final decision is, your purpose remains the same: show that you value the customer's business and concerns, and that your company is fair and reasonable.

If the customer's complaint can be resolved, simply express your regret about the situation, state the correction you will make, and end on a positive note by encouraging future business with your company.

If you cannot solve the customer's problem, then the letter becomes more difficult. In this situation, the letter will have four parts:

· attempt to meet the customer on some neutral ground: consider an expression of regret but not an apology, perhaps even thanking the customer for bringing it to your attention;

· explain why your company is not at fault: explain the steps that led to the dissatisfaction clearly and concisely;

· clearly state that your company is denying the request, and supply reasons in the letter for this denial: make this statement at the end, because if it is at the beginning, the customer may not finish the letter;

· try to create goodwill for future business transactions: offer a special discount on a future transaction.

 

2. Ответьте письменно на следующие вопросы:

 

What do you do in an Adjustment Letter?

What should you do if a customer’s complaint can be resolved?

What do you do when you a customer’s complaint can’t be resolved?

 

Найдите в тексте предложения с глаголами в страдательном залоге, выпишите и письменно переведите их.

 

Найдите в тексте причастия 2 и причастия 1, определите их функцию в предложении и переведите предложения на русский язык.

 

Соедините два предложения в одно, используя слова “since”, “as”. Переведите на русский язык.

 

We must ask you to pay by irrevocable letter of Credit. We haven’t enough knowledge of your company’s financial position.