Find in the text the equivalents of these words and word combinations.

Удовлетворять потребности людей; нести большие убытки; уделять особое внимание качеству товаров и услуг; делать все, что в их силах; главные обязанности менеджера отдела сбыта и менеджера по связам с клиентами; осуществляют политику компании; обучение персонала; вознаграждение хорошим продавцам; плохое обслуживание клиентов; представитель компании по обслуживанию клиентов; производственно-торговое предприятие; непосредственно подчиняется; передавать предложения; просто убедиться, что она счастливы.

 

Answer the following questions.

1. What are the main directions of the customer service policy?

2. Do you agree that poor quality service is the result of poor management?

3. Who is the charge of customer service in most good companies?

4. What position was created at Westinghouse Furniture?

5. Who is Mr. Lieb responsible to?

 

 

Write how to make a company customer-oriented.

Вариант 3

Read these sentences and express the same in Russian, paying attention to if-clauses. Define the type of a conditional sentence.

a) If I knew her telephone number, I could phone her.

b) If I had been free yesterday, I would have joined you.

c) If I had learned English before, I could have found a good job long ago.

d) If I have a lot of money, I will by a car.

 

Translate the following sentences into Russian paying attention to a Subjunctive Mood. Define its type.

a) I wish I were a millionaire.

b) He speaks of the match as if he had been there!

c) If I had time, I should buy a ticket for this film.

d) The director wished he hadn`t signed the contract.

 

Open the brackets using the proper verb form. Translate the sentences.

a) If you (to ring) me up, I shall tell you a secret.

b) If you (to be) a poet, you would write beautiful poetry.

c) I wish I (can) tell the future.

d) Do you wish you (to be) in the Guinness Book of Records?

 

Read the text and translate it.