Making a strong complaint

To make a strong complaint you can:

– say exactly what is wrong, e.g. ‘It is now over nine months since we placed this order and we are still waiting for the cabinets’.

– make a point connected with this, e.g. ‘I should like to point out that we have already paid for these cabinets’.

and then:

– demand immediate action. e.g. ‘We really must insist, therefore, that you deliver them immediately’.

If you think that it is necessary you can also:

– give a warning. e.g. ‘Unless we hear from you, we will take legal action’.

Each of these letters is mixed up. Put the sentences in the correct order.

1.	Dear Sir
a)	I really must insist, therefore, that you refund at least 10% of our money.
b)	I would like to remind you that your advertisement said ‘superior hotels’.
c)	I am writing to complain about your Tour 5210 to Mexico.
d)	If we do not receive adequate compensation I will be forced to write to the local newspaper.
e)	The quality of the food in the hotels was terrible and everybody in our group was sick most of the time.
	Yours faithfully
	Daniel Thomas
	Mr. Daniel Thomas
2.	The Manager Swindle Cleaning Co   Dear Sir
a)	I hope it is not necessary to remind you that this is the second time I have complained about your employees.
b)	If you are unable to do this, we will be forced to cancel your contract.
c)	I am writing in connection with your contract to clean our offices.
d)	I really must insist, therefore, that you take immediate action to improve the quality of your services.
e)	Twice this week, I have found your workers asleep when they should be working.
	Yours faithfully
	Hilary Wilson
	H.J. Wilson
	Administrator