Intercity Bank writes to complain

Intercity Bank ordered some office furniture from Jakarta Furnishings. The filing cabinets did not arrive so Mr. Long wrote to complain. He received a reply from Mr. Basuki.

	Intercity Bank Plc
Dear Mr. Basuki Order 2789 I am writing in connection with your letter of 24 February concerning the above order for some office furniture. Unfortunately, we have not yet received the filing cabinets which were a part of this order. We would be grateful if you could deliver these as soon as possible or refund our money. We look forward to hearing from you. Yours sincerely
Peter Long
Mr. Peter Long
Manager
Dear Mr. Long Order 2789 Thank you for your letter of 30 May, enquiring about the Linton filing cabinets. We really must apologise for the delay in delivering these cabinets. As I said in my letter of 24 February, this is as a result of problems at our supplier’s factory. As these problems are completely beyond our control, I should like to point out that we are not able to refund your payment. I enclose a copy of our Terms of Sale for your reference. We expect to receive the goods next week so I hope that you will not have to wait much longer. With apologies once again, Yours sincerely
S Basuki
Mr. S. Basuki
Manager

 

refund: give back

beyond: outside

1. How does Mr. Long complain?

2. What does Mr. Basuki want Mr. Long to look at?

3. Will Mr. Basuki refund his money?